This information enables us to provide access to a library account, to other library services and allows the library to perform and improve essential functions. In this context, the library seeks to provide a balance of privacy, customer service and convenience. Personal information may be used in the following ways, but is not limited to:

• Assisting customers with their accounts
• Maintaining internal records
• Contacting you via telephone, SMS messaging, and email regarding your account, such as holds, materials checked out, accounts about to expire, fees, and items overdue
• Contacting you via telephone, SMS messaging, and email to provide alerts, event registrations, and other notices concerning our products or services, or events or news that may be of interest to you.
• Analyzing library usage data to improve services
• Contacting library users for research purposes to help improve services
• Resolving cases of violations of library rules and regulations
• Engaging in marketing activities, including to help design products and services appropriate for our users
• Communicating with you concerning our products and services
• Testing, research, analysis and product and service development
• Processing applications for employment, as well as to evaluate and improve our recruiting efforts
• As necessary or appropriate to protect the rights, property, security, and safety of us, our employees, our users, our information systems, and the public
• Responding to law enforcement requests and as required by applicable law, court order, governmental regulations, or other lawful processes

Personally identifiable information will remain confidential and will not be sold, licensed or disclosed to any third party, except those vendors working under contract with the library, as required by law, or as otherwise described in this document. For information about the ways third party vendors may use or disclose your information, please see the “Third party vendor services” section later in this guide.